How do I compose, edit and send an email from a case?

In the Services section, you will be able to compose letters to any person associated with that case. 

1. Click on Services ( suitcase icon) in the main navigation menu.     
   
                     
2. Hover over the case you'd like to open and click Case Details.                   
3. Click on the pencil icon to compose a message.
                                                            
4. In the message dialog box, choose the letter template and select the message recipient.       
   
   
   
5. Once the email has been composed, select See Preview to view the final version.
6. Click Send or save the message by selecting Save As Draft.