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How do I merge or combine a duplicate record?
- From the Conversation or People Details pane, click the three ellipses icon to the right of the contact's name.
- From the drop-down list, select Merge.
- A Merge with dialog opens, type the name of the duplicate contact in the Search field that you wish to merge.
- Search results will list, select the record to merge.
- A Merge People? dialog opens, click Merge. Not once record(s) have been merged, it cannot be undone.