How do I navigate Services?

To access the Services  select Service Requests (suitcase icon) on the left main navigation menu. 

1. Filters: Cases can be filtered by assignee, due date (can include a date range) and tags. To view the filters click on the filter icon (upside down triangle) in the search bar. 
2. Service view: Users can change their services section to the following views 
   
   • Assigned to me: all service requests assigned to the user. 
   • Cases: all cases assigned to the user
   • Flags: displays all flag requests.
   • Tours: displays all tour requests.
   • Open: all open service requests
   • Resolved: all resolved service requests. 
3. Case Tile: Each case tile contains the case number, constituent name, subject, tag (if used) and the most recent activity. If there is a due date associated with the case, it will be displayed. 
4. Opening the case: Hover on the right side of the case and select the Case Details arrow.