How do I view attachment in a Service Request?

1. Click on the Services icon from the left navigation menu.       
       
2. Place a check in the checkbox of the case where you wish to compose/edit letter and then click Case Details icon. 
3. The Case Details display. From the right Contact Information panel scroll down Attachments.
   
   
   
   
4. Using the All Activity pivot locate content with an attachment and click the Preview (carrot) icon. To view the attachment, click on the gray Attachment icon. 
   
5. The attachment opens in associated application. For example, PDFs open in Adobe.
6. Click the Preview icon again to collapse the content.