How do I generate Inbox reports?

1. From the left navigation panel, click Reports.
2. To view only Inbox specific reports, click on any report under the Correspondence heading.
3. Complete the required report parameters and click View report.

Available Communications reports:

• Executive Summary: Is a high level overview of a specific work week. This report displays charts, graphs, and tables for optimum visual representation of your office's data. 
• Frequent Writer: Allows the user to pull a list of frequent writers by the number of times they've written in during a specific date range. This report displays the contact's name, the number of times they've written in, and any tags assigned to them. 
• Inbound Message Aging by Assigned Staff: Displays statistics on messages received, closed or pending during a date range. This report shows results per assigned staff. 
• Mail Code Usage: Allows the user to determine which tags and letters have been used the most during a date range. This report can also be filtered by staff member. 
• Message Detail: Displays correspondence by in type, staff or age (amount of time the message has been open). The user selects a date range and has the option to group by assigned staff, tag and received by. 
• Outstanding Message Summary: Displays open messages by staff member. 
• Production Stats: Allows the user to view message statistics during a specific date range. 
• Active People Right Now: Shows constituents with a designated amount of open communications. Users can choose the minimum amount of open messages and the amount of constituents they would like to be listed. 
• What are people writing in about? : Displays the top issues constituents are writing in about.